Yes! As long as your order falls within the 30-day return policy, we should be able to help. Please note that skipping is not always caused by a defect with a vinyl and can often be solved by adjusting the settings on your turntable (e.g. counterweig

Yes! As long as your order falls within the 30-day return policy, we should be able to help. Please note that skipping is not always caused by a defect with a vinyl and can often be solved by adjusting the settings on your turntable (e.g. counterweight and anti-skating) or cleaning the record and removing static charge. If you&apos;d like any advice in this regard, please feel free to contact customer support. If the issue is not solved by making these adjustments and you are concerned that the defect is the result of a manufacturing issue particular to your copy, please send the store customer support team your order number and a video of the vinyl playing to show the skipping, and we&#x2019;ll get back to you as soon as possible.

I ordered a vinyl from you and it is skipping. Can you help?

We cannot guarantee a perfectly flat record, but if the vinyl is so warped that it causes playback problems such as skipping or jumping, please send the store's customer support team a short video of the vinyl playing so that we can see and hear the

We cannot guarantee a perfectly flat record, but if the vinyl is so warped that it causes playback problems such as skipping or jumping, please send the store&apos;s customer support team a short video of the vinyl playing so that we can see and hear the problem. Slight warping is common with this medium, so we probably won&apos;t have a perfectly flat copy, but we can potentially facilitate an exchange for a copy that plays well.

My vinyl is warped. Could you replace it?

We do our best to ensure that your record reaches you in the best possible condition. However, due to the nature of the product (record in a paper sleeve and paperboard jacket) and the fact that these are handled and shipped worldwide from the moment

We do our best to ensure that your record reaches you in the best possible condition. However, due to the nature of the product (record in a paper sleeve and paperboard jacket) and the fact that these are handled and shipped worldwide from the moment they are manufactured, small corner dings, seam splits and other superficial damage do sometimes occur. Unfortunately, we cannot guarantee against these issues as shipping companies consider them cosmetic and do not offer compensation. Since record dust jackets and sleeves are made of paper or paperboard and are very susceptible to tearing or creasing, we cannot offer replacement jackets, sleeves or refunds for issues such as corner bumps or seam splits. If you&apos;re a collector who prefers mint condition jackets or sleeves, an alternative option might be to order and pick up the record at your local record store to possibly inspect it before purchase.Regarding seam splits in particular, one thing that might reduce the likelihood of them occurring would be to ask us to unseal the record and remove the disc(s) from the jacket prior to shipping. We&apos;re not at liberty to do this for every order without permission, but please feel free to contact the store&apos;s customer support team before completing your order if you would like us to provide this additional service, and we&apos;ll look into it. The disc itself may not have the protection of the jacket in that case, but there should be less chance of seam-splits occurring to the jacket in transit.

I purchased a record and the paper sleeve or jacket has a slight corner bump, crease or seam split edge. Can I get a replacement or a refund?

Fleet Foxes

Music

After Shipment / Delivery

Returns and Refunds

What are your shipping policies and options?

Is USPS Media Mail insured?

I'd like to receive an item tomorrow. Do you offer next-day/expedited delivery services?

Shipping

Are the suggested shipping addresses during checkout correct?

Which forms of payment do you accept?

Once I place an order, when will my account be charged?

Checkout Process

What garments do you use?

I want to buy an item, but it's not on the site. Is it possible for you to find an extra one or have one made?

Do you carry the same items that are currently sold on tour?

Do your vinyl records or CDs include coupons/cards for free digital downloads?

Products

I'd like to contact the artist directly. Can you provide the artist or management's email or shipping address?

Are the prices of items on tour the same as on the webstore?

Miscellaneous

Before You Order

When will my order ship?

May I have an update on my order? Has it shipped yet?

My order contains both in-stock items and pre-order/backorder items. Will you ship the in-stock items first?

Will my pre-order get delivered around the release date?

Processing / Order Status

Can I add or remove items from my order?

Order Changes / Cancellations

Before We Ship

Will I receive a tracking number for my order?

How does Asendia tracking work?

Will I be notified if delivery is attempted?

General

My package is late. When will I receive it?

My package was scanned as delivered, but I cannot find it. Where is it?

The Media Mail tracking has not updated since my order shipped. Should I be concerned?